Accessibility
The Americans with Disabilities Act of 1990 (ADA) is a civil rights law that requires (among other things) equal access to public transportation for people with disabilities.
Fixed Routes
All of our fixed route buses are wheelchair accessible. Anyone needing to use the wheelchair ramp can do so at any bus stop where we’re able to safely deploy it. Unfortunately, we cannot guarantee an accessible path of travel to and from all stops. Before using a new bus stop, please preview your path of travel to make sure it will be accessible for you if you are using one of the fixed route services. If you are unsure, please call us at (503) 548-4480.
Reasonable Modification
ecoShuttle is committed to providing transportation to people with disabilities within our service boundaries. We will make reasonable modifications on a case by case basis to our policies and practices to ensure access to our public transportation services.
We will not make modifications if they:
- would cause a direct threat to the health or safety of others
- would fundamentally alter our service or vehicles
- are not essential for allowing a rider to access our service
- would result in an undue financial and administrative burden
- a situation where a reservation by policy did not allow for a minimum 48-hour notice.
To discuss a request for a modification of your charter reservation or our fixed route service, please contact the Transportation Coordinator by phone at (503) 548-4480, by mail at 25500 SW Grahams Ferry Road, Sherwood, Or 97140, or by email at info@ecoShuttle.com. We appreciate as much notice as riders are able to give when requesting reasonable modification or changes to your service.
Charter and Tour Operations
Our company encourages customers with disabilities and seniors to travel with us. Ecoshuttle is here to meet the transportation needs of all our passengers with the respect and dignity that you deserve. We aid with boarding and departing the bus, special handling and transferring of luggage, and storage and retrieval of mobility devices and assistive aids. Please let us know how we can assist!
Are all ecoShuttle buses equipped for wheelchairs?
No. Only a certain percentage of our fleet is accessible. You must speak to a reservation specialist to determine which vehicle is going to be the right one for your event. Please contact our reservation specialist who will be glad to assist your needs.
Are ecoShuttle drivers properly trained to assist?
Yes. We train all of our drivers on how to assist riders in wheelchairs, including proper wheelchair securement techniques, client sensitivity, and needs identification.
ADA Complaints
ecoShuttle Charters & Tours has established a process for investigating and resolving complaints alleging any action prohibited by Title II of the Americans with Disabilities Act (ADA) and Section 504 of the Rehabilitation Act. Any person who believes she or he has been subjected to discrimination on the basis of disability may file a complaint under this procedure. It is against the law to retaliate against anyone who files a complaint or cooperates in the investigation of a complaint. Please contact us if you need a complaint form.
Help Us Serve You Better
In order for us to better assist you, please provide 48-hours notice when booking your charter bus. Our sales staff is available to work with you to make your travel experience as trouble-free as possible. Please provide our sales staff with your details and travel needs. If you have hearing or vision-loss, please let our staff know so that we can provide appropriate assistance.
Our driver can better assist if you tell us what type of mobility device you have and how much it weighs. If you can climb steps and do not need a lift coach, we can more safely secure your scooter, wheelchair, walker or rollator in the luggage bay if we have details in advance.
Priority and Wheelchair Seating
ecoShuttle has designated Priority Seating at the front of its coaches for passengers with disabilities in most cases. If you need a priority seat, please advise our sales staff when you book your trip. Other passengers sitting in these designated rows may be asked to move if someone with a disability requires these seats.
Note: If you are sitting in a seat in a wheelchair securement area and a person with a wheelchair needs the space, then it is mandatory that you move as we cannot deny transportation to this individual.
Lift-Equipped Buses
Should you require a coach with a lift, our policy is that you please call at least 48 hours prior to departure. Please be prepared to give us your contact information, if you wish, so that we may confirm your request. If you are unable to provide 48-hour advance notice, ecoShuttle will make every reasonable effort to accommodate you but cannot guarantee that we will be able to accommodate your request.
When you call for lift-equipped service, please be prepared to give full details on your mobility device, if any, including type, dimensions and weight. For safety reasons, sales staff may ask you if the combined weight of wheelchair and passenger is 600 pounds or less. Also advise us if you wish to transfer to a seat rather than traveling in your wheelchair or scooter.
Lift-equipped buses have designated securement areas for wheelchairs. Once these areas are full, additional riders using scooters or wheelchairs can be accommodated only if they can transfer to a seat. ecoShuttle assigns wheelchair seating on a first come, first serve basis at time of booking.
IMPORTANT INFORMATION: To be accommodated safely on the lift, the passenger and mobility device must have a combined weight of no more than 600 pounds. The mobility device must be a maximum of 30 inches wide and 48 inches long.
Storing and Handling Your Mobility Aids
Smaller mobility aids such as canes or crutches may travel inside the bus in the overhead compartment or under your seat. If your aid will not fit safely in either of these locations, it will be stored in the baggage compartment under the bus at no additional cost. When booking your travel, we encourage you to tell us if your mobility aid exceeds 50 pounds so that we can provide a ramp to load the device.
Note: If you learn upon disembarking from an ecoShuttle vehicle that your mobility aid has been damaged or lost, please notify the driver immediately.
Traveling with a Personal Care Attendant
If you are unable to attend to your own personal needs and/or require assistance that ecoShuttle Charters & Tours employees are not required to provide, then we encourage you to consider traveling with a personal care attendant. On our scheduled service, the driver will hold adjacent seats to make sure that you sit together. Please give us advance notice if possible.
Note: Drivers do not provide assistance with eating, toileting or medical care.
Rest Stops
When the bus stops at designated intermediate, rest, or meal stops on the route, you may request assistance off and on the bus or other assistance such as retrieval of mobility aids.
Medical Oxygen
Medical oxygen tanks are permitted on the bus with a maximum of 4 canisters per passenger as follows: 2 canisters aboard the bus for your use and 2 canisters stowed in the baggage compartment. The maximum dimensions of any single canister cannot exceed 4.5 inches in diameter and 26 inches in height. All oxygen canisters not in use must have safety caps on the valves and must be boxed if carried as cargo. Passengers are responsible for ensuring that they have enough oxygen to complete their travel and are responsible for making arrangements for refills while en route.
Passengers are welcome to travel with Portable Oxygen Concentrators but are responsible for ensuring that they have enough battery power to complete their travel. When booking your travel, please inquire if the coach will have electrical outlets. If so, you will still need a backup supply of battery power.
Note: The maximum limit on medical oxygen canisters carried as cargo is 99 pounds. As we may not exceed this federal regulatory limit, passengers bringing oxygen containers will be accommodated on a first come, first serve basis.
Service Animals
Service animals are welcome to travel with the passenger with a disability as long as the animal does not occupy a seat or obstruct the aisle. Service animals must always be well-behaved and under the control of their owners or handlers, such as on a leash or in a carrier. ecoShuttle reserves the right to refuse travel to any animal that poses a direct threat to other customers or our drivers or employees. Only service animals and not pets will be allowed to travel.
Medicine
All medicine should be in your carry-on luggage. Please do not put it in your luggage under the bus!
Language and Hearing Assistance
If you require language or hearing assistance, we ask that you please notify us in writing by sending a request to info@ecoshuttle.com We will do our best to translate any written requests into your preferred language and can engage a relay service if you have hearing assistance needs with booking your charter.
Customer Complaints
ecoShuttle Charters & Tours is committed to protecting your rights. If you feel that your rights as a person with a disability under the Americans with Disabilities Act (ADA) were violated and you would like to file a complaint, please send a written statement to:
ECOSHUTTLE CHARTERS & TOURS
Attn: Jesse Yun or Lisa Holcomb Krahl
25500 SW Grahams Ferry Road
Sherwood, Oregon 97140
Please include a detailed description of the incident, including the bus number, date, time and location, as well as the names(s) and/or description(s) of any staff or driver personnel you believe did not provide you appropriate assistance. You may also provide the written statement and accompanying information by email at safety@ecoshuttle.com
If you feel that we have missed something in our accessibility descriptions or requirements, we encourage you to reach out to us, as we are continually looking to improve our service.
We hope that you enjoy your trip and Welcome Aboard!